Returns & Refound Policy
30-Day Hassle-Free Return Policy
Thank you for shopping with REDKISS. We want you to feel confident when purchasing our towels and bath essentials.
This policy applies only to orders purchased directly through redkisshome.com.
If you are not completely satisfied with your purchase, you may request a return for any reason within 30 days of delivery. No explanation is required, and our customer support team will be happy to guide you through the return process.
Returns remain subject to the exclusions and procedures outlined in this policy.
Orders purchased through Amazon or other third-party marketplaces are subject to the return policy of the platform where the order was placed.
Non-Returnable Items
The following items are not eligible for return:
- Final sale or clearance items
- Gift cards
Items marked as Final Sale cannot be returned or exchanged unless they arrive damaged, defective, or incorrect.
Return Shipping Cost
For return or refund requests caused by personal reasons, such as changing your mind, ordering the wrong item, or no longer needing the product, we may offer a no-return refund when eligible. In this case, customers do not need to send the item back. A 10% handling fee will be deducted from the refund amount, and the remaining balance will be refunded to the original payment method.
For returns caused by our error, such as receiving the wrong item, a defective item, or a damaged product, we will provide a suitable solution, which may include a replacement, refund, or return label.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at:
Please include:
- Your order number
- Photos of the product
- Photos of the packaging
- A brief description of the issue
Once we review the information, we will provide the most appropriate solution, which may include a replacement, refund, or return instructions.
How to Start a Return
To request a return, please contact us at:
Please include your order number and the item you would like to return. You are welcome to share the reason for your return, but it is not required.
Once your return request is approved, we will email you the return instructions.
Please do not send your item back before contacting us. Returns sent without prior approval may not be accepted.
Refund Process
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, the eligible purchase amount will be refunded to your original payment method. No handling fee will be deducted from an approved return.
Please allow 5–10 business days for the refund to appear in your account after it has been issued. Processing times may vary depending on your bank or payment provider.
Original shipping charges, if any, are non-refundable unless the return is caused by an error on our part.
Exchanges
At this time, we do not offer direct exchanges.
If you would like a different color, size, or product, you may return the eligible item within the 30-day return window and place a new order.
Order Cancellation
If you need to cancel your order, please contact us as soon as possible at:
We will do our best to cancel your order before it is processed or shipped. Once an order has been shipped or handed over to the carrier, it can no longer be canceled.
After delivery, you may request a return in accordance with this policy.
Refused or Undeliverable Packages
If a package is refused or returned to us because of an incorrect or incomplete address, failure to collect the package, or customer refusal, any carrier-related fees may be deducted from the refund where applicable.
Contact Us
For any questions about returns or refunds, please contact us at:
Our team will be happy to help you resolve the issue.