Returns & Refound Policy

Thank you for shopping with REDKISS. We want you to feel confident when purchasing our towels and bath essentials. If something is not right with your order, please contact us and we will do our best to help.

Return Window

We accept return requests within 30 days of delivery.

To be eligible for a return, the item must be:

  • Unused
  • Unwashed
  • In its original packaging
  • In the same condition as received
  • With all tags, labels, and accessories included, if applicable

For hygiene and quality reasons, we cannot accept returns for towels, hair wraps, or bath essentials that have been used, washed, damaged, stained, or altered after delivery.

Non-Returnable Items

The following items are not eligible for return:

  • Used or washed towels
  • Used or washed hair wraps
  • Items without original packaging
  • Items with stains, odors, hair, makeup, lotion, or signs of use
  • Final sale or clearance items
  • Gift cards
  • Items damaged due to improper use, care, or washing

If an item is marked as Final Sale, it cannot be returned or exchanged unless it arrives damaged, defective, or incorrect.

Return Shipping Cost

For returns caused by personal reasons, such as changing your mind, ordering the wrong item, or no longer needing the product, the customer is responsible for the return shipping cost.

For returns caused by our error, such as receiving the wrong item, a defective item, or a damaged product, we will provide a suitable solution, which may include a replacement, refund, or return label.

Damaged, Defective, or Wrong Items

Please inspect your order after delivery.

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at:

service@redkiss.com

Please include:

  • Your order number
  • Photos of the product
  • Photos of the packaging
  • A brief description of the issue

Once we review the information, we will provide the next steps.

How to Start a Return

To request a return, please contact us at:

service@redkiss.com

Please include your order number and the reason for the return.

Do not send your item back without contacting us first. Returns sent without prior approval may not be accepted.

Refund Process

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Original shipping fees, if any, are non-refundable unless the return is caused by our error.

Exchanges

At this time, we do not offer direct exchanges.

If you would like a different color, size, or product, you may return the eligible item and place a new order.

Order Cancellation

If you need to cancel your order, please contact us as soon as possible at:

service@redkiss.com

We will do our best to cancel the order before it is processed or shipped. However, once an order has been shipped or handed over to the carrier, it cannot be canceled.

Refused Packages

If a package is refused or returned to us due to customer refusal, incorrect address, or failure to collect the package, the refund may be reduced by the original shipping cost, return shipping cost, or other carrier-related fees.

Contact Us

For return or refund questions, please contact us at:

service@redkisshome.com

We are happy to help you resolve the issue.