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You can log in to your REDKISS account to view your previous orders.

If you checked out as a guest or cannot find your order, please contact us at service@redkisshome.com with your order number or the email address used at checkout.

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If you need further assistance, you can also contact us at service@redkisshome.com

Yes, we send fabric swatches anywhere within the US. You can order free swatches here . Simply add the color/fabric you're interested in to your cart and check out at your convenience. Please note, swatches are limited to 20 per customer for inventory purposes. Not every product has a swatch available at this time, but please reach out to our Customer Experience team at hainuo2025redkiss@163.com or 8617702015307 for additional help.

All our fitted sheets have a 17-inch deep pocket. They also come with a full elastic banding that’s sewn around the edge for a little extra flexibility, ensuring a generous fit over even the deepest mattresses.

As with all of our products, we like to let nature run its course. This is why your 100% organic sheets may wrinkle more easily than conventional “wrinkle resistant” bed sheets that have been soaked with harsh chemicals or waxes. But don’t worry, bedding perfectionists can still iron as needed.

At Boll & Branch, we believe the discussion around thread count is a distraction in the quest for quality. A better question for us to answer is: how did we master our fabrics without prioritizing this number? The answer: differently—and better—than everyone else. We source the finest materials, like the longest-staple 100% organic cotton we could find on earth, and we treat and pay the experts who make our products fairly. Our difference makes a difference for you. We base all of our choices on how they will help you sleep better at night.

Yes! We recommend that you wash your sheets prior to using. The lifespan of your sheets will expand if you rotate them every few weeks with an alternative set. Our sheets continue to get softer and softer with every wash, and you can follow our laundry care instructions here.

Each fabric is designed for a unique experience, with weaves for every style and sleep preference. Learn the difference and find your perfect fabric here.

FAIR TRADE
Fair Trade Certified™ sets standards to promote safe working conditions and improved livelihoods for farmers and factory workers in developing nations through fair wages and premiums. This means everyone who works in a Fair Trade Certified Factory on a Boll & Branch product is paid and treated fairly.

GOTS
The Global Organic Textile Standard (GOTS) is the worldwide leading textile processing standard for organic fibers, and ensures a product is made the right way - not the easy way - at every step.

OCS
The Organic 100 Content Standard (OCS) uses third-party verification to ensure that products contain at least 95% certified organic materials.

GRS
The IDFL Down Standard (IDS) ensures that all down and feathers are ethically sourced and traceable, and meet rigorous quality and animal welfare standards through inspection and testing at every stage of the supply chain.

IDS
The IDFL Down Standard (IDS) ensures that all down and feathers are ethically sourced and traceable, and meet rigorous quality and animal welfare standards through inspection and testing at every stage of the supply chain.

RDS
The Responsible Down Standard (RDS) aims to protect ducks and geese used for down by treating them humanely, and gives companies and consumers a way of knowing what's in the products they buy. This ensures to the highest possible standard that the down and feathers we use don't come from animals that have been subjected to unnecessary harm.

AAFA
The Asthma & Allergy Friendly® certification, given by the Asthma and Allergy Foundation of America (AAFA), tests household products for allergy and asthma irritants. Our products that bear this label have a certificate, a unique certification code, and the Asthma & Allergy Friendly® mark, so our customers can rest assured these products won't activate their asthma or allergies.

OEKO-TEX
OEKO-TEX® STANDARD 100 sets the standard for textile safety, from yarn to finished product. Every product carrying the label has passed laboratory tests for harmful substances.

SA8000®
The SA8000 Standard helps secure ethical working conditions for millions of workers globally. Established by Social Accountability International, the Standard leverages the power of businesses and consumers to purchase products or services from workplaces that enrich the livelihoods of people.

WRAP
Worldwide Responsible Accredited Production (WRAP) promotes safe, lawful, humane, and ethical manufacturing around the world through a comprehensive audit and certification of production units. Simply put, this means our factories and facilities go through a rigorous audit to ensure they meet our high standards of care.

HAP
We partner with HireAPartner (HAP), a supply chain compliance platform, to conduct a social audits that ensure alignment with our Code of Conduct.

We’re unable to make edits to orders once they’ve been placed - this includes adding or removing items or changing shipping addresses. You can cancel your order within 45 minutes of placing it. To cancel your order:

• Log in to your account and select the order you wish to cancel OR
• Use the cancellation link in your order confirmation email.
• If you are within the 45 minute window you can call us at 1-800-678-3234 (tel:18006783234) or chat us during business hours.

* Please note: we are unable to cancel orders that contain Mattresses, Mattress Toppers, Dog Beds, and Gift Cards. After the 45 minute window, your order will begin processing and can no longer be canceled. If you no longer wish to keep the order once it arrives, please use our Returns Portal to start a return.

Please contact our Customer Experience Team at 17702015307 and we will update your shipping or bill address you as soon as possible!

Your payment method cannot be changed once your order is placed.

Unfortunately, we cannot retroactively apply your Gift Card after your order has been placed, but our Gift Cards do not expire so you can use it at any time.

Discount codes can be applied at checkout on the right-hand side of the screen. Only one discount code can be applied per order. If you forget to add your discount code at checkout, don’t worry.—our Customer Experience team is more than happy to help. Just click here to send them a note.

No, discounts are only valid on physical merchandise sold.

Of course! Gift notes can be added at checkout by selecting "Add a Gift Message" under Gift Options. Please note, all of our packages come with an invoice indicating the product ordered without price.

Unfortunately, we cannot add a gift note to an order after it has already been placed.

Rest assured, pricing is not shown on any of our invoices.

We do not offer gift wrapping, but many of our products do come in our Signature Gift Box. You can find all of our products that come in gift boxes here.

Your security is our priority. That's why Boll & Branch does not store any credit card information and, therefore, must charge credit cards at the time of ordering. Note that orders can be cancelled before shipment for a full refund.

If you are purchasing online you can only use one form of payment at check out. You can, however, use a Boll & Branch Gift Card along with a credit card.

For customers in Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Washington D.C., West Virginia, Wisconsin, and Wyoming, state sales tax will apply. Sales tax will be calculated and reflected in your Order Summary at checkout, after the shipping address has been entered.

Seller has collected the simplified sellers use tax on taxable transactions delivered into Alabama and the tax will be remitted on the customer’s behalf to the Alabama Department of Revenue.

Seller’s program account number is SSU-R010246527.

We currently offer the following shipping methods:

Free Standard Shipping on all U.S. orders
2-Day Shipping - $20
1-Day Shipping - $30
International Standard Shipping - $30
International Expedited Shipping - $50

*Orders ship and deliver Monday through Friday. 1-Day and 2-Day shipping are not available for PO Boxes, U.S. Territories, military addresses, and international addresses. Please note we ship via USPS for PO Box addresses.

There are two delivery services for In-Home Delivery.
For mattresses and furniture, we offer White Glove delivery. Our delivery partners will deliver items to your room of choice, unpack your product, assemble as needed, and remove all packing materials. They will also remove your old mattress, if needed.
For large Rug orders (9x12), we offer Room of Choice delivery. Our delivery partners will place the package in your room of choice, and the customer may unpack and place as desired.

We ship within the U.S., including Alaska, Guam, and Hawaii. We also ship to Canada as well as APO, DPO, and FPO addresses.
Mattresses, Furniture, and large Rugs (9x12) ship within the continental US only.

We make exceptional products and stand behind their quality. We’re offering complimentary extended returns this holiday season. Any order placed after October 14, 2025 may be returned until January 31, 2026. If you are interested in making an exchange, initiate a return for the item(s) and purchase your preferred item(s). If your order included additional shipping costs, that amount will not be refunded with your return. If payment was made using a Gift Card along with another form of payment, the refund will be first applied back onto the Gift Card. Any remaining credit will be applied to the secondary form of payment.

At this time, all orders shipped to Canada are final sale and are not eligible for returns.

If you’d like to make a return or exchange, simply visit our Returns Portal. You’ll need your order number and the shipping zip code, which can be found in your order confirmation email. After you initiate your return or exchange, you will receive a prepaid shipping label. If you need more labels, send us a note at help@bollandbranch.com with your order number and items you are returning.

Please use any original packaging to ensure items arrive back safely.

If you wish to return an eligible item that was delivered via White Glove Delivery, please fill out thisform. Our team will help schedule a team of professionals to help remove the product from your home. Please note that any White Glove Delivery fees are non-refundable.

Rest assured, the person who purchased your gift will not be notified of your return. Simply visit our Returns Portal and click the "Start Gift Return Here" button.

1. You’ll need your order number and the shipping zip code, which can be found on your packing slip.

2. We will ask you for your email address and shipping information, which will allow us to send you a shipping label and tracking information.

3. You have the flexibility to return for store credit, exchange for the same item or purchase something new with our Shop Now feature.

After you initiate your return or exchange, you will receive a prepaid shipping label. If you need more labels, send us a note at hainuo2025redkiss@163.com with your order number and items you are returning.

Please contact our Customer Experience team at 8617702015307 or email hainuo2025redkiss@163.com and they will assist with providing more labels.

Please note, our return processing window is extended, and may take an additional 7-10 business days to process.

Refunds: Once we receive your return, you will receive an email confirmation letting you know that the return has been processed.

Exchanges: Once we receive your return, we will process your new order and you will receive an order confirmation email.

Store Credit: Once we receive your return, you will receive an email with a digital Gift Card to use toward your next purchase.

If you choose to return your gift, the gifter will not be notified of any returns, exchanges, or Gift Card refunds issued to you.

For answers to any questions, please call the Boll & Branch Customer Experience team at 8617702015307 or email hainuo2025redkiss@163.com between 9AM and 5PM, Monday through Friday. We’ll be happy to help and will reach out within 2 business days.